Refunds & cancellation

Bimi is operated by GoodMatters Enterprises. This page covers how Bimi subscriptions are billed, how to cancel, and when you're due a refund. It applies to both our India (INR) plans and our international subscription for Indians living abroad.

How billing works

A Bimi subscription is recurring. You're charged at the start of each billing cycle — monthly or annual, depending on the plan you pick — for the cycle ahead. India households pay in INR through local methods; subscribers outside India pay by international card. Your plan and renewal date are always visible in the app under Settings → Subscription.

Cancelling

• You can cancel any time — from the app under Settings → Subscription, or by emailing us at founders@trybimi.in.
• Cancellation stops the next renewal. You keep full access until the end of the period you've already paid for — we don't cut you off mid-cycle.
• There's no cancellation fee and no winback loop.

Refunds

• New subscriptions: if you cancel within 7 days of your first charge and you haven't made substantial use of the service that cycle, email us and we'll refund that charge in full.
• Monthly plans: after the 7-day window, a started month isn't refunded, but cancelling means you won't be charged again and you keep access until the month ends.
• Annual plans: cancel an annual plan and, on request, we'll refund the unused full months remaining, pro-rata, less the months already used.
• Duplicate or erroneous charges are refunded in full, always.
• If something on our side went wrong — a service failure or a charge that shouldn't have happened — write to us and we'll make it right.

How refunds are processed

Approved refunds go back to your original payment method. Once we initiate a refund, it typically reaches you within 5–10 business days, depending on your bank or card issuer. For international card payments, refunds are returned in the original transaction currency; any currency-conversion difference is set by your card issuer, not by us.

How to request a refund

Email founders@trybimi.in with the phone number or email on your account, the charge date, and a line on what happened. A real human reads it, and we aim to reply within one business day.

Contact

GoodMatters Enterprises, Bangalore, India · founders@trybimi.in